Refund policy
All sales are final
We accept returns only for defective products. We cannot take back an item for any other reason, including a change of mind, so please read the product details and the Instructions for Use before you order. If you have a question before you buy, email us at support@plunapro.com.
If your item is defective
Email us at support@plunapro.com with your order number and a short description, photo or video of the problem. For a PLUNA device, please include the serial number on the device. We reply within 2 business days with next steps. Please contact us before sending anything back.
When we confirm a defect, we send you a prepaid return label and replace the item with a new or equivalent one at no charge. If we cannot replace it, we refund the price you paid to your original payment method within 5 business days of receiving it. Your bank may take a few more days to show the refund. If you paid in installments, the refund goes back to your installment plan.
Damaged or wrong items
If an item arrives damaged, or we sent you the wrong item, tell us within 7 days of delivery, with a photo, and we will replace it at no charge, including shipping.
Back orders and pre-orders
You can cancel a back-ordered or pre-ordered item at any time before it ships, for a full refund. Once it has shipped, it is final sale like any other order.
One-year limited warranty
Your PLUNA device is covered for 1 year from the date of delivery against defects in materials and workmanship, when used as described in the Instructions for Use. If your device develops a covered fault, we replace it with a new or equivalent device at no charge. A replacement device is covered for the rest of the original warranty period.
The warranty does not cover:
- Damage from drops, impact or liquid, or from use that does not follow the Instructions for Use.
- A device that has been opened, modified or repaired by anyone other than PLUNA.
- Normal wear, such as scratches or a worn finish.
- Tips and Booster Gel Serum, which are consumables.
- Lost or stolen devices.
- Devices bought from a seller that is not PLUNA or an authorized PLUNA provider.
To make a claim, email support@plunapro.com with your order number, the serial number on your device, and a short description or video of the fault. Please keep your proof of purchase. This warranty applies to devices bought and used in the United States and does not affect any rights you have under applicable law.